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Ali Caputo
I am writing this because I wanted to say a very special thankyou to your staff for taking care of my Paddington terrace house.

Particularly, I mostly deal with Ali, Irina and Jonathan - in recent times in that order due to the fact that I've been dealt a blow with tenants leaving due to COVID 19 and damage to my house from works next door - thankfully house now restored.

I was ringing in to speak with Jonathan to thank him personally but he is on Annual leave so I thought to put this in writing.

I wish you to know that Ali on Reception and Irina in Accounts have also been little nuggets of gold to me regarding their special care and service and personal touch.
I really appreciate their expertise and care and the manner in which they have dealt with me during a really challenging year for all.

I wish them and all at Richardson Wrench Double Bay a very safe and Merry Christmas and a Happy New Year. I wish the very best for all for 2021, and when I am counting my blessings which is the best way to live, I do include "my team" at RW.

(Paddington Landlord)
Ali Caputo
I recently became a tenant of (address withheld for privacy), managed by your agency. I am writing to you today about the wonderful experience I have had with two of your employees.

Firstly Jonathan Carr professionalism is outstanding. I had some questions and there was no hesitation in answering them for me. Signing the lease agreement was a very smooth process.

Ali Caputo your receptionist is an asset to your company. What a lovely person she is. The receptionist is one of the most important positions in a company as it can be the first initial contact for a client or customer. First impressions are lasting ones and Ali’s professional customer service matched with her bubbly personality certainly resonated with me.

It’s the little things that make a difference. The day I came to pick up keys, it was poring with rain and she lent me an umbrella. I was on my way to hand in the ingoing inspection report and had to turn around due to a family issue. I called Ali who gave me a solution that worked for everyone. She went above and beyond because she wanted too.

Lucie Brown (Tenant)
Ali Caputo
Just a short email to let you know what a treasure you have sitting out on your front desk!

She is vibrant enthusiastic and friendly.

You could not have a better person as the first point of contact with your business,

Bob Lowy (Tenant)
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