I am writing this because I wanted to say a very special thankyou to your staff for taking care of my Paddington terrace house.
Particularly, I mostly deal with Ali, Irina and Jonathan - in recent times in that order due to the fact that I've been dealt a blow with tenants leaving due to COVID 19 and damage to my house from works next door - thankfully house now restored.
I was ringing in to speak with Jonathan to thank him personally but he is on Annual leave so I thought to put this in writing.
I wish you to know that Ali on Reception and Irina in Accounts have also been little nuggets of gold to me regarding their special care and service and personal touch.
I really appreciate their expertise and care and the manner in which they have dealt with me during a really challenging year for all.
I wish them and all at Richardson Wrench Double Bay a very safe and Merry Christmas and a Happy New Year. I wish the very best for all for 2021, and when I am counting my blessings which is the best way to live, I do include "my team" at RW.
I recently became a tenant of (address withheld for privacy), managed by your agency. I am writing to you today about the wonderful experience I have had with two of your employees.
Firstly Jonathan Carr professionalism is outstanding. I had some questions and there was no hesitation in answering them for me. Signing the lease agreement was a very smooth process.
Ali Caputo your receptionist is an asset to your company. What a lovely person she is. The receptionist is one of the most important positions in a company as it can be the first initial contact for a client or customer. First impressions are lasting ones and Ali’s professional customer service matched with her bubbly personality certainly resonated with me.
It’s the little things that make a difference. The day I came to pick up keys, it was poring with rain and she lent me an umbrella. I was on my way to hand in the ingoing inspection report and had to turn around due to a family issue. I called Ali who gave me a solution that worked for everyone. She went above and beyond because she wanted too.
Lucie Brown (Tenant)