In 2018/2019 I marketed my property at Bondi Junction with Richardson and Wrench of Double Bay and was very well looked after by Phoebe Shepperd and Glenn McMillan.
These guys were exceptional in both their professional manner as well as their friendly nature and constant kind reassurance.
The house was marketed at a time when the market was falling due to a banking commission and poor economy, leaving few buyers with access to funds. The sale was also complicated by the tenancy arrangement with 11 tenants sharing the home on separate tenancies. Despite all obstacles Phoebe and Glenn were able to find a buyer and conducted a sale at a very pleasing price.
I'm very impressed with every facet of my dealings with this company and recommend them highly.
Thanks guys, Ill miss you.
We have worked with Phoebe previously as buyers and it was an easy decision for us to have her as our agent when we decided to sell. Phoebe displays a level of integrity, honesty and dedication that is rare in our experience. She has excellent market knowledge and is extremely personable, and went above and beyond when working with our prospective buyers.
We are very happy to highly recommend her and have loved working with her.
Phoebe is one of a kind. She is much more than an estate agent. She is highly professional yet also very personal, with great communication skills and a warm, positive personality. She is a reliable, reassuring presence during what is often a stressful time.
We first met Phoebe when purchasing our property in Kensington and had no hesitation engaging her when it came to selling the same property. We never considered another agent.
Phoebe is experienced and very knowledgeable and ahead of current market trends, sales and insights and always goes the extra mile to help with the buying/selling journey from the very beginning until well after the sale is completed. She is honest, authentic and respectful.
We would highly recommend Phoebe and we are looking forward to working with her again in the future.
This is a recommendation and thank you letter.
Recently your office sold our apartment in Young Street, Paddington. We are extremely happy with the results and the way your team worked with us.
This great outcome was achieved by the outstanding diligence, attention to details and the charming diplomacy of your team, Phoebe Sheperd, Marion Badenoch and Tim Muckenschnabl.
Marion has been patiently keeping in touch with us for some years, anticipating that a sale might happen. Then when the decision to sell was made, Phoebe and Marion explained the process to us in some detail. Even before there was any agreement, they helped us with their list of quality trades people to prepare the place for sale. After we signed the Agency Agreement, they moved quickly and efficiently to market the property. We had a very strong response to their email and internet promotion. So many people viewed that Phoebe, Marion and Tim had their hands full coping with the viewings.
The campaign was short - four weeks. Not wanting to miss any opportunity, Phoebe volunteered her time to open on Thursday evenings on top of the Wednesday and Saturday events. And when a dawn photo was needed, they got up at 5 o'clock on a grey Monday to catch the sunrise.
Selling is quite an emotional exercise; they nursed us through it beautifully with daily communication: phones, texts and emails. Every potential buyer was qualified. We were carefully guided so that our expectations did not run too high. No doubt my stubbornness must have been annoying. They were not discouraged, the team always responded calmly and with smiling diplomacy. Great talent.
You know the most important thing I can say in summing up is: it was fun, we really enjoyed their lively company and we'll miss them. It was a completely successful experience.
Thank you Phoebe, Marion and Tim.
Michael & Susie Roberts
Phoebe and her team were at all times professional and supportive of our endeavour to purchase our property. She was always able to be contacted even outside her normal hours of work.
She worked diligently with legal team to ensure a prompt and suitable exchange / settlement. If your looking for property in the Eastern Suburbs I can highly recommend her and the team at R&W Double bay.
"Thanks" Phoebe and Tim.
Frank & Tomomi
From the moment we met Phoebe at an open inspection for another property, she was engaged and genuinely interested in our personal situation and how she may be able to help. At no point during the process was Phoebe pushy which was refreshing. Her communication with us was excellent throughout and she achieved a great result in a compressed timeframe.
We would highly recommend speaking to Phoebe before appointing another agent.
As a solicitor with 30 years practice I sing Phoebe Shepperd’s praises.
Her amazing assistance with this complex sale of an estate property was extremely impressive accompanied with a confident yet personal approach. I was even more impressed with how she took charge of the purchasers leaving them all wanting to bid higher.
Phoebe always kept the vendor and solicitor diligently informed of the progress with inspections, inquiries and was always ready to make herself available to show the property to prospective purchasers; no task or request too great.
Thank you for your care and attention like no other. I look forward to a long relationship with you.
The result was exceptional, to say the least! We found the team from Richardson & Wrench - Paul Kantor, Phoebe Shepperd and Lilian Shi - diligent, hardworking and very transparent in their communication.
Selling your home can be stressful, and Paul, Phoebe and Lilian kept things on an even footing throughout.
Put simply Phoebe was incredible.
She should write a book on how to be an agent.
Not only did Phoebe make the entire experience not only pleasant but dare I say enjoyable, she smashed expectations when it came to getting a result.
Put simply if you are looking to sell this legend is the person to do it for you.
Thank you so much!
Tim & Suzy Rasbash
Phenomenal: Phoebe was a pleasure to work with, and her commitment to the sale of the property was truly phenomenal.
The results far exceeded my expectations, and this was in no small part due to Phoebe's advice throughout the whole process and her ability to attract buyers.
Where do I start? I wrote a review about Phoebe's wonderful performance buying from her ... now I have just had an even better experience selling through her . She is amazing!
Phoebe applied so much effort, knowledge, enthusiasm and diligence as our agent in selling our property, in what turned out to be not just a very favourable result, but was extremely stress free. Now how often does that happen?
I would highly recommend Phoebe to anyone considering either buying or selling - she's the go too girl!
My husband and I purchased 67 Cameron St Edgecliff recently. The selling agent Phoebe Shepherd was an absolute delight to deal with.
We could not fault the professional and friendly attention shown to us, including helpful follow up advice after the sale had concluded.
To say we were pleased with the auction result achieved by Phoebe and Marion would be an understatement.
From the initial expert marketing advice on presentation, sales method and timing through to the auction itself we were very impressed with their effort and professionalism. Throughout the sales campaign itself we were kept fully up to date with progress and feedback from potential buyers.
We would have absolutely no hesitation in recommending Phoebe and Marion to anybody considering selling their property.
Maggie & Peter Atkins
I bought my apartment in Darling Point at Auction and Phoebe was the listing Agent for it.
Originally from Hobart she has a warmth and genuineness that is not seen in the Eastern Suburbs pretty much anywhere - let alone in the real estate game. She was open, friendly, crystal clear, and up front with what she knew and what she didn't - and there haven't been any surprises since moving in that I wasn't aware of prior to buying.
She has maintained contact and provided updates of properties that bear some relation to mine (good and bad) to give a clear indication of what exactly I'd purchased and how its value was tracking. She's a real person in a business where talk is cheap. I'd buy from her again.
Not your average agent!
Phoebe was an absolute pleasure to deal with when purchasing our property. She accommodated all of our needs including organising numerous pre-settlement inspections, returning our 100 phone calls & questions regarding the property. She made the whole process as easy as it could have been.
Thanks for your help Phoebe, it didn't go unnoticed!
Michael & Melissa Maughan
We couldn't recommend Phoebe highly enough. Throughout the process of purchasing our property, Phoebe provided excellent service. The open house at the very beginning was run with care and consideration and from then she had us very interested, in an area, we hadn't previously considered. Phoebe's market knowledge, professionalism, and warm nature were genuine factors that ultimately contributed to our purchasing 5 Grosvenor Street. We always felt that she was very fair to both parties (seller and us as buyers) and she manages to find a great balance between personal attention and professionalism.
After almost a year of open houses, dealing with estate agents and the competitive Sydney property market Phoebe was a breath of fresh air. We will stay in touch with Phoebe and consider her first if we were ever to sell our property.
Emily & Tom Armstrong
I have had the pleasure of dealing with Phoebe Shepperd in the purchase of my unit at Darling Point.
Phoebe, working for the vendor managed to achieve a wonderful and win win result both for her client and for me. I placed my trust in her to also organise a bidder at the auction for me and she won my unwavering support for her because of the integrity and loyalty she employed for both of us throughout the process achieving a wonderful result for both sides.
I would have absolutely no hesitation in recommending Phoebe Shepperd to anyone as the most thoroughly honest and professional real estate agent I have met throughout my 14 years of property investing purchases in 3 states.
Jonathan and I want to thank you for the excellent management of the sale of our home. You took us from not 'really being on the market' by qualifying an appropriate buyer, bringing them to our home and finalising a deal in a short space of time. Your efficiency, attention to detail and patience is highly commendable and you never let us down in the process. You went beyond the call of duty whilst we were overseas, organising various trades people (including gaining comparative prices) to satisfy the purchaser as well as our needs.
It has been delightful dealing with you through this rather challenging process and deadlines of the purchaser as well as satisfying council needs.
We have no hesitation in recommending you to anyone who is looking for an agent who is engaged, delightful and incredibly hard working.
Rachelle and Jonathan Seeff
Selling a family home is an extremely emotional transaction, requiring compassionate and authentic relationships with your choice of agency.
Our successful sale of Milroy Avenue,with Richardson and Wrench, Double Bay, demonstrated the perfect transaction and right choice of agent.
The ability to read any market and place our property accordingly, was an enormous plus as we entered the sales campaign, Michael Dunn and Phoebe Shepperd were always available, eager to provide "feed back" and genuinely worked hard for our result.
The greatest asset in any business, is relationships, returning to an agency that you see as "your family agent"……thank you both for care and attention to detail like no other.
We look forward to a long relationship with you both.
James and Libby Patterson
We first met Phoebe a few years ago when viewing a property listing she had in Vaucluse. While the home ended up not being right for us, Phoebe was very patient in showing us through the home several times. Phoebe checked in with us very few months in the ensuing time, keeping us up to date with listings we may be interested in. When the call came a few months ago that Phoebe thought she had the perfect home for us, she was right. During the buying process she was always available, flexible and accommodating. There were many late night and weekend calls and meetings, with contracts being exchanged at 9pm on a Saturday night! At all times Phoebe was positive yet not pushy and completely earned our trust.
It was thus an easy decision to use the “Phoebe Shepperd and Michael Dunn” partnership to sell our home in Rose Bay. What a great team! Everything was well planned, we were kept completely up to date and were well advised. The marketing was excellent and the attendance at our open homes was incredible. We took their advice and went to auction with our home rather than taking offers beforehand – that was the right decision, achieving us a price way beyond our reserve. We have been singing Phoebe’s praises to anyone who will listen and feel very confident in giving her a thorough recommendation if you are considering selling your property. We are happy to be contacted for further information.
Fiona & Sam Mann
Phoebe has to be one of R&W best assets.
From our first encounter at inspection Phoebe engaged us with ease, and was helpful but not pushy. If there was something she couldn’t answer, she took the time to follow up and provide us with a prompt response. She accommodated our needs and was available to talk with us late at night after we put the kids to bed. Phoebe’s genuine nature made us feel comfortable and nothing we asked or arranged for ever felt like an impost.
On auction day, Phoebe demonstrated her skilful ability in getting the best outcome from us as the buyer, again without being too pushy. The week that followed was one of intense negotiations in which Phoebe worked incredibly hard in bridging the divide, by communicating effectively and transparently to close the deal.
We were so impressed with Phoebe throughout the journey that we engaged her to sell our property. She did an excellent job in guiding us through that process and kept us on track, as well as provided many relevant contacts to get our property ready for sale. We sold our property above market expectation. Phoebe Shepperd is a consummate professional in residential sales and we recommend her without reservation.
Clement & Trish
We recently purchased a family home through Phoebe Shepperd. Phoebe is an energetic, passionate realtor who was always ready to assist us - whether that was showing us through the property multiple times, answering queries, assisting with contacts and leads or offering advice.
I always felt that Phoebe was looking after both her client and us, and her integrity and enthusiasm for her work is evident. I believe she will only continue to grow as a presence in Sydney property.
We recently purchased an apartment through R&W Double Bay and had the pleasure of dealing with Phoebe Shepperd. We found her to be friendly and obliging throughout the pre purchase stage, getting back to us promptly, whenever we enquired about something.
In the period between exchange of contracts through to settlement, Phoebe was always more than happy to arrange access to the apartment for us, no matter how many times we made this request of her and was always a pleasure to deal with. She has a wonderful personality and was always upbeat and smiling. Nothing was too much effort for her.
Phoebe would be our choice of agent in the future.
Sue & Phil Abrams
Thank you for your professional and friendly approach to the sale of my mother׳s apartment. Every detail was attended to taking into account the smallest detail. The photography and advertising campaign was successful. Your constant updates and phone calls were particularly helpful for me being so far away.
Thank you again. It was a pleasure to deal with you.
We approached Richardson and Wrench, Double Bay to sell our late mother’s apartment in Darling point.
We worked with Phoebe Shepperd whom we found to be highly professional, very attentive and not full of herself. She was highly communicative and we appreciated her wisdom in all aspects of marketing and presentation.
She presented the property with the care and attention, as if her own on every inspection and achieved a sale at a very good price.
Thank you for a great job, Phoebe.
At the end of last year we decided that it was time to sell our Kensington home of 11 years. Our 3 kids had grown up there so it was quite a big decision. Phoebe and James were very reassuring and helpful from the word go. Phoebe advised us how to get the property in the best shape for inspection and always gave us prompt feedback from prospective buyers. She was always available either on the phone or in person. When an offer was made prior to auction Phoebe and James guided us through the process to a successful outcome. They were both very understanding and responsive and a pleasure to deal with.
As first time home owners, selling was something that we hadn't yet been through yet. Phoebe was fantastic at informing us, makings feel in control and in the loop with the sale of our home. Phoebe was not only very professional but extremely friendly and warm, never letting us feel the pressure and allowed us to guiding us with decisions but making us feel comfortable with every decision we made. I felt she went above and beyond, this made selling our home a great experience, which was also very successful. We enjoyed working with Phoebe in selling the house and would recommend anyone selling to jump on board with this strong, successful agent, we can not thank them enough for her exceptional work.
Michelle De Saxe
Phoebe delivered a great sales result on our family home in Kensington. She was courteous, professional and very easy to deal with. We received regular and accurate feedback during the marketing campaign and, when it came to negotiating with potential buyers, we feel that they were able to extract the best the market had to offer. I would recommend Phoebe without any hesitation to anyone looking for a good agent.
Andrew & Miffy Lau
When we saw this most amazing Arts and Crafts era gem of a house, it sold itself to us. But there was one person, in particular, who took as much stress out of the auction and buying process as is ever possible with these things. From the first time we viewed the property, less than a week before the auction, until moving in three months later, Phoebe Shepperd from Richardson and Wrench Double Bay was a constant. She was forever available and willing to help, from inspection reports and auction tactics to contract negotiations and pre-settlement planning. Phoebe struck us as a refreshingly genuine individual with a real desire to make sure all parties were happy with the outcome. We cannot recommend Phoebe highly enough and would certainly have no hesitation in employing her services again in the future.
Clare Caldwell and Matthew Kie.
We recently purchased an apartment through R&W Double Bay's Phoebe Shepperd. We found her to be very professional at all times and responsive to our numerous requests to visit the unit. We did not feel pressured in terms of number of visits or our offer. At the same time, Phoebe was clearly working for the vendor and appeared to serve their interests very well.
The Buyers of Cowper Wharf Road, Woolloomooloo
Phoebe came on a journey with us and experienced the highs and lows that life can throw at a family. The marketing campaign went smoothly with plenty of interest and solid bidders for the auction. Then just days before the auction we had a personal crisis which nearly forced a cancellation. The Richardson & Wrench team did every thing they could to facilitate and accommodate our needs during a very stressful situation. Suffice to say that with their caring professionalism the auction went ahead, and we sold the house. Our experience with our agent was one of professionalism, but with a sincere and personal touch. We would highly recommend Phoebe to anyone considering selling their property.
Monique & Andrew Logan
Vendor not sure they still wanted to sell. Buyer sitting in the Middle East shaking their heads. Committed and efficient. Phoebe managed to melt the miles between us. Spectacular job. Highly recommend. Impressed with her dedication and fabulous follow up. Pleasure to deal with at every hurdle. Happy ending. Thank you Phoebe.
Melissa & Michael
I recently engaged Phoebe Shepperd of Richardson and Wrench Double Bay, as our selling agent for a possible sale of a flat, 19G, 3 Darling Point Rd, Darling Point , which had been for the past 18 years held by my sister and myself as a joint investment property.
This flat, although well maintained and occupied by successive long term tenants e.g the most recent from 2006 to end May 2015, had not been renovated for many years.
Our flat, was the third of similar unrestored G type flats in the building to come onto the market in the first quarter of 2015, the second 17G , sold at auction by R&W a month or so earlier.
In the buoyant property market, I contracted with R &W and granted Phoebe a limited opportunity sell our flat, being initially a10 day window (with no marketing budget) which was subsequently extended some additional weeks to embrace the potential final purchaser.
Throughout the period Phoebe, was
- determined and diligent in pursuance of the sale.
- a very active communicator between myself, the tenant and the purchaser.
- helpful in liaising between the respective solicitors.
- all administration matters from pre sale thru to post settlement were dealt with very smoothly efficiently.
- most important was the excellent result attained ; in that the price level she negotiated was substantially above my own expectations.
In summary, throughout the short time that I have known and have had dealings with Phoebe, she has presented herself as a very friendly and attractive person who has acted acted at all times most professionally.
I have no hesitation recommending Phoebe to anyone seeking in the future her real estate services.
It is a great pleasure to buy a property in one of the greatest locations in Sydney through you and Richardson & Wrench Double Bay. Your quick attention and response allowed me to get finance approved in time before the auction and your friendly communications gave me confidence to attend the auction. You could also look after the management of the apartment making it a smooth transition.
Finding and buying the right place to live can be a stressful experience. It takes someone of exceptional skill and knowledge to make the process as smooth as possible. In our case, Phoebe Shepperd from R&W Double Bay, proved to be just the right person. She was always courteous, genuine and helpful, never failing to make enquiries on our behalf and responding quickly. She worked hard to bring us and the vendor together to make a sale with which we were both happy. We were delighted with the outcome and would recommend Phoebe to anyone who wants to sell or buy their next home.
Gary Donnison & Alice Dwyer
We had a really wonderful and easy experience in selling our house off-market with Phoebe Shepperd. She is the ultimate professional and completely open about the whole process. Nothing was a problem for her, from our barrage of questions, to flexibility in juggling opens and viewings with the demands of our little kids. Her advice, network and support were second to none. Best of all we sold our house after just 2 weeks for the price we wanted! We would be thrilled to recommend Phoebe to anyone who would like to sell their home with a friendly, professional and effective agent.
K Lim & A Tornatora
Thank you for everything you've done to help get to this very special day for our family.
We are incredibly happy to be in this charming, uniquely Sydney house. It really is a dream come true. We are very grateful, in so many ways, and in no small way for you facilitating this all to happen. I imagine this is exactly what gives you joy in your profession.
The Buyers of Wharf Road, Vaucluse
Our experience was far beyond our expectations. At all times we felt negotiations were clear and transparent. That ultimately led to a sale price which has resulted in both a happy vendor and purchaser alike. We would be happy to recommend Phoebe to friends and family when considering any real estate transaction.
D & M Chen